We love the system! All my questions about the pros and cons of the different installations were answered thoroughly and I was given enough information to make the decision easily. The installers were intelligent, confident, polite and conscientious. They left no mess behind and were fun to have around. The shelves in my cellarway needed to be cleared off and taken down to get the water tank down the stairs. They not only did this, they put them back up before they left and put everything that was on them back onto them — I was kind of surprised, really, it seems like most folks tend to forget things like this. I also appreciate that they were patient with my two old hounds who managed to get underfoot more than once.